Refund policy

Return & Refund Policy

Small Engines Rx LLC offers a 30-day return policy for eligible items.

You have 30 days from the date you receive your order to request a return. All returns require prior authorization from Small Engines Rx LLC.

Return Eligibility

To be eligible for a return, an item must be:

Unused and uninstalled
In new, original, and resalable condition
Returned with all original manufacturer packaging, labels, components, and accessories
Free from damage, wear, installation marks, oil, fuel, dirt, or other signs of use or attempted installation
Accompanied by proof of purchase or an associated Small Engines Rx order number

Manufacturer packaging is considered part of the returned product. Packaging that is torn, cut, damaged, written on, missing, or otherwise altered in a way that prevents the product from being resold as new may make the item ineligible for a refund.

Opening packaging does not automatically make an item ineligible for return; however, the product and its packaging must be returned in a condition that allows the item to be resold as new. Sealed packaging should not be opened unless necessary to inspect the product.

Items that have been installed, used, modified, damaged, returned incomplete, or are otherwise not in new and resalable condition may be denied a refund.

30-Day Return Period

Return requests must be submitted within 30 days of the date your order is delivered.

Once a return is authorized, the return package must be tendered to the return carrier within 14 days of the date the return authorization or return shipping label is provided. Returns shipped after this period may be refused or may no longer be eligible for a refund.

Authorization of a return does not guarantee a refund. All returned merchandise is inspected after it is received to confirm that it meets the requirements of this policy.

How to Start a Return

To request a return, contact us at:

contact@smallenginesrx.com

Please include your order number, the item you would like to return, and the reason for the return request.

We will review your request and provide return instructions if the item is eligible for return. A return shipping label may be provided when applicable.

Please do not send a return without first contacting us. Items returned without prior authorization may be refused or may experience delays in processing.

Incorrectly Ordered Parts

Customers are responsible for confirming that a part is appropriate for their engine or equipment before ordering. Fitment can vary by model, type, code, specification, serial number, or other manufacturer information.

If you accidentally order the wrong part, you may request a return within the applicable return period. The item must still meet all return eligibility requirements.

Ordering an incorrect part, selecting an incompatible part, or determining after delivery that a part does not fit your equipment is considered a customer-initiated return unless Small Engines Rx LLC provided incorrect fitment information or shipped a different item than the item ordered.

If you are unsure which part you need, please contact us before ordering and provide your complete engine or equipment model information when available. We are happy to help identify the correct replacement part.

Non-Returnable Items

The following items are generally not eligible for return:

Products that have been installed or used
Products showing signs of attempted installation
Products that have been modified or damaged after delivery
Products that are incomplete or missing components or accessories
Products with manufacturer packaging that has been damaged, destroyed, discarded, or altered to the extent that the item can no longer reasonably be sold as new
Hazardous materials, flammable liquids, or gases
Gift cards
Items clearly identified as final sale at the time of purchase

Products that were not originally purchased from Small Engines Rx LLC are not eligible for return.

If you are unsure whether an item is eligible for return, please contact us before sending it back.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at contact@smallenginesrx.com.

Please include your order number and a description of the issue. Photos of the item, packaging, shipping label, damage, or other information may be requested when necessary to help us review the issue.

If we determine that an item was shipped incorrectly, arrived damaged, or is defective, we will work with you to provide an appropriate resolution, which may include a replacement, return, or refund as applicable.

Return Shipping Costs

For eligible returns that are not the result of an error by Small Engines Rx LLC or an approved damaged or defective product claim, the customer is responsible for return shipping costs.

If Small Engines Rx LLC provides a prepaid return shipping label for a customer-initiated return, the cost of that return label will be deducted from any eligible refund. The return label cost will be disclosed when the return is authorized when applicable.

Examples of customer-initiated returns include ordering the wrong part, no longer needing the item, or purchasing a part that is incompatible with the customer's equipment when the item shipped matches the item ordered.

Small Engines Rx LLC will cover reasonable return shipping costs when an approved return is due to:

An incorrect item shipped by us
An item that arrived damaged
An item determined to be defective

Original shipping charges are non-refundable for customer-initiated returns. If the return is the result of an incorrect, damaged, or defective item for which Small Engines Rx LLC is responsible, applicable original shipping charges may also be refunded as appropriate.

If the cost of a prepaid return shipping label or other applicable deductions equals or exceeds the amount otherwise eligible for refund, no refund will be issued. Small Engines Rx LLC will not charge the customer for any remaining difference unless separately agreed to in advance.

Small Engines Rx LLC does not charge a restocking fee for approved returns that meet the requirements of this policy.

Refunds

Once an authorized return is received, we will inspect the returned merchandise and determine whether it meets the requirements of this policy.

Return authorization and receipt of a returned package do not guarantee that a refund will be issued. Items that do not meet the return eligibility requirements may receive a partial refund or no refund, as applicable based on the condition of the merchandise returned.

For returns containing multiple items, each item may be evaluated separately. A refund may be approved for eligible items and denied for items that do not meet the requirements of this policy.

If a refund is approved, applicable return shipping costs or other previously disclosed deductions will be subtracted from the eligible refund amount.

Approved refunds will be issued to the original payment method within 10 business days after approval.

Your bank, credit card company, or other payment provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since we notified you that your refund was approved and you have not received it, please contact us at:

contact@smallenginesrx.com

Exchanges

If you ordered the wrong part and need a different item, please contact us at contact@smallenginesrx.com. Depending on the circumstances, the original item may need to be returned and a new order placed for the correct part.

If you need help determining the correct replacement part before placing a new order, please contact us and provide your complete engine or equipment model information when available.

Cancellations and Order Changes

If you need to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation or modification requests, but we cannot guarantee that an order can be changed or canceled once it has entered processing, has been submitted to a supplier for fulfillment, or has shipped.